Booking and Delivery Terms & Conditions

Last updated: 7 July 2026

These Terms & Conditions apply to table reservations, group bookings, takeaway and delivery orders made with KADA London.

KADA London is operated by Barkada Creatives Ltd, trading as KADA London.

1. Table bookings

Bookings may be made through our website, OpenTable, by email, telephone, social media or directly with our team.

A booking is only confirmed when you receive a confirmation from us or from the booking platform used.

Where you make a reservation through OpenTable or another third-party booking provider, that provider’s own terms and privacy policy will also apply.

2. Changes, cancellations and no-shows

Please let us know as soon as possible if you need to change or cancel your reservation.

For standard bookings, we ask that you cancel or amend your reservation at least 24 hours before the booking time where possible.

For larger groups, private hire, special events or bookings where a deposit, pre-order or minimum spend applies, the specific cancellation terms will be provided to you before your booking is confirmed.

Where a cancellation fee or retained deposit applies, it will only be charged where this was clearly communicated at the time of booking and will be reasonable in the circumstances.

If you are running late, please contact us. We may release your table if you have not arrived within 15 minutes of your booking time and have not contacted us.

3. Group bookings, deposits and special events

For larger parties, private dining, celebrations, events or peak-date bookings, we may require:

A deposit or card guarantee.
A pre-order.
A minimum spend.
A fixed menu or set-menu arrangement.
Final guest numbers by a specified date.

Any applicable requirements will be confirmed in writing before the booking is accepted.

Deposits may be retained in whole or in part where a late cancellation or no-show causes us a genuine loss. This does not affect your statutory rights.

4. Seating requests

We will always try to accommodate seating, dining-area and accessibility requests, but these cannot be guaranteed.

Table allocations may need to change due to operational, safety or weather-related reasons.

5. Arrival, behaviour and service

We aim to create a welcoming and enjoyable environment for all guests.

We may refuse service or ask a guest to leave where behaviour is abusive, threatening, unsafe, excessively disruptive, illegal or likely to affect other guests, our team or the venue.

Valid photographic identification may be requested for the purchase or consumption of alcohol. We operate a Challenge 25 policy.

6. Menus, prices and availability

Menus, prices, dishes and drinks may change from time to time.

We make reasonable efforts to ensure online information is accurate, but availability may change without notice. Images are for illustration and presentation purposes only.

7. Allergies and dietary requirements

Please tell us about any food allergies or dietary requirements before placing an order or confirming a booking. We recommend that you also remind your server when you arrive.

Although we take allergen information seriously, food is prepared in a kitchen where allergens may be present. We cannot guarantee that any dish is completely free from allergens or cross-contamination.

Please speak to a member of the KADA team for the latest allergen information before ordering.

8. Takeaway and delivery orders

Orders may be placed directly with KADA or through third-party delivery platforms.

When you place an order through a delivery platform, that platform’s own terms, payment terms, delivery policies and privacy policy will also apply.

Your order is accepted when we or the relevant delivery platform confirm it.

We may need to contact you about substitutions, unavailable items, allergy information, delivery issues or order queries.

Estimated preparation and delivery times are estimates only. Delays may occur due to weather, traffic, demand, technical issues or circumstances outside our reasonable control.

9. Delivery addresses and collection

It is your responsibility to provide an accurate delivery address, contact number and collection information.

For delivery orders, please ensure someone aged 18 or over is available to receive any alcohol. Identification may be requested.

If an order cannot be delivered because the address or contact details are incorrect, access is unavailable, or no one is available to receive it, a refund may not be available where food has already been prepared or delivery has been attempted.

10. Problems with an order

If there is an issue with your order, please contact us or the delivery platform as soon as reasonably possible.

Where possible, keep the order, packaging and receipt, and provide photographs where relevant so we can investigate properly.

Nothing in these Terms affects your legal rights where food or goods are faulty, unsafe, not as described or not of satisfactory quality.

11. Cancellation rights

Freshly prepared food, drinks and catering services supplied for a specific date or time may not be eligible for the standard 14-day cancellation period that applies to many online purchases.

This does not affect your legal rights where an order is faulty, incorrect, unsafe, not as described or not provided with reasonable care and skill.

12. Website use

The content on www.kadalondon.com is for general information and personal use.

You must not misuse the website, attempt to access it without permission, introduce harmful material, copy or use our branding, photography, menus or content for commercial purposes without written permission.

We may link to third-party websites or services. We are not responsible for their content, availability or practices.

13. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, KADA London is not liable for indirect or consequential losses arising from use of the website, booking platform or delivery service.

14. Governing law

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the courts of England and Wales, unless applicable consumer law says otherwise.

15. Contact us

For booking, delivery or customer-service queries, please contact:

KADA London
255 Paradise Row, London, E2 9LE
info@kadalondon.com

Booking and Delivery Terms & Conditions

Last updated: 7 July 2026

These Terms & Conditions apply to table reservations, group bookings, takeaway and delivery orders made with KADA London.

KADA London is operated by Barkada Creatives Ltd, trading as KADA London.

1. Table bookings

Bookings may be made through our website, OpenTable, by email, telephone, social media or directly with our team.

A booking is only confirmed when you receive a confirmation from us or from the booking platform used.

Where you make a reservation through OpenTable or another third-party booking provider, that provider’s own terms and privacy policy will also apply.

2. Changes, cancellations and no-shows

Please let us know as soon as possible if you need to change or cancel your reservation.

For standard bookings, we ask that you cancel or amend your reservation at least 24 hours before the booking time where possible.

For larger groups, private hire, special events or bookings where a deposit, pre-order or minimum spend applies, the specific cancellation terms will be provided to you before your booking is confirmed.

Where a cancellation fee or retained deposit applies, it will only be charged where this was clearly communicated at the time of booking and will be reasonable in the circumstances.

If you are running late, please contact us. We may release your table if you have not arrived within 15 minutes of your booking time and have not contacted us.

3. Group bookings, deposits and special events

For larger parties, private dining, celebrations, events or peak-date bookings, we may require:

A deposit or card guarantee.

A pre-order.

A minimum spend.

A fixed menu or set-menu arrangement.

Final guest numbers by a specified date.

Any applicable requirements will be confirmed in writing before the booking is accepted.

Deposits may be retained in whole or in part where a late cancellation or no-show causes us a genuine loss. This does not affect your statutory rights.

4. Seating requests

We will always try to accommodate seating, dining-area and accessibility requests, but these cannot be guaranteed.

Table allocations may need to change due to operational, safety or weather-related reasons.

5. Arrival, behaviour and service

We aim to create a welcoming and enjoyable environment for all guests.

We may refuse service or ask a guest to leave where behaviour is abusive, threatening, unsafe, excessively disruptive, illegal or likely to affect other guests, our team or the venue.

Valid photographic identification may be requested for the purchase or consumption of alcohol. We operate a Challenge 25 policy.

6. Menus, prices and availability

Menus, prices, dishes and drinks may change from time to time.

We make reasonable efforts to ensure online information is accurate, but availability may change without notice. Images are for illustration and presentation purposes only.

7. Allergies and dietary requirements

Please tell us about any food allergies or dietary requirements before placing an order or confirming a booking. We recommend that you also remind your server when you arrive.

Although we take allergen information seriously, food is prepared in a kitchen where allergens may be present. We cannot guarantee that any dish is completely free from allergens or cross-contamination.

Please speak to a member of the KADA team for the latest allergen information before ordering.

8. Takeaway and delivery orders

Orders may be placed directly with KADA or through third-party delivery platforms.

When you place an order through a delivery platform, that platform’s own terms, payment terms, delivery policies and privacy policy will also apply.

Your order is accepted when we or the relevant delivery platform confirm it.

We may need to contact you about substitutions, unavailable items, allergy information, delivery issues or order queries.

Estimated preparation and delivery times are estimates only. Delays may occur due to weather, traffic, demand, technical issues or circumstances outside our reasonable control.

9. Delivery addresses and collection

It is your responsibility to provide an accurate delivery address, contact number and collection information.

For delivery orders, please ensure someone aged 18 or over is available to receive any alcohol. Identification may be requested.

If an order cannot be delivered because the address or contact details are incorrect, access is unavailable, or no one is available to receive it, a refund may not be available where food has already been prepared or delivery has been attempted.

10. Problems with an order

If there is an issue with your order, please contact us or the delivery platform as soon as reasonably possible.

Where possible, keep the order, packaging and receipt, and provide photographs where relevant so we can investigate properly.

Nothing in these Terms affects your legal rights where food or goods are faulty, unsafe, not as described or not of satisfactory quality.

11. Cancellation rights

Freshly prepared food, drinks and catering services supplied for a specific date or time may not be eligible for the standard 14-day cancellation period that applies to many online purchases.

This does not affect your legal rights where an order is faulty, incorrect, unsafe, not as described or not provided with reasonable care and skill.

12. Website use

The content on www.kadalondon.com is for general information and personal use.

You must not misuse the website, attempt to access it without permission, introduce harmful material, copy or use our branding, photography, menus or content for commercial purposes without written permission.

We may link to third-party websites or services. We are not responsible for their content, availability or practices.

13. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

To the fullest extent permitted by law, KADA London is not liable for indirect or consequential losses arising from use of the website, booking platform or delivery service.

14. Governing law

These Terms are governed by the laws of England and Wales. Any dispute will be subject to the courts of England and Wales, unless applicable consumer law says otherwise.

15. Contact us

For booking, delivery or customer-service queries, please contact:

KADA London 255 Paradise Row, London, E2 9LE info@kadalondon.com

KADA London
255 Paradise Row, London, E2 9LE
info@kadalondon.com